pkluk is committed to handling your personal data with care and transparency. This policy explains exactly what we collect, why we collect it, how we use it, and what rights you have over your own information.
Privacy at a Glance
Six core commitments that define how pkluk approaches your privacy — from the moment you register to every transaction you make.
Every page on pkluk is served over HTTPS with industry-standard SSL encryption. Your login credentials, payment details, and personal information are encrypted in transit and at rest — always.
pkluk does not sell, rent, or trade your personal data to any third party for marketing purposes. Your information is used only to operate your account, process payments, and improve the platform.
pkluk players have the right to access, correct, or request deletion of their personal data at any time. Submit a request to [email protected] and our team will respond within 30 days.
Player data is stored on secure servers with restricted access controls. Only authorised pkluk personnel with a legitimate operational need can access personal account data.
pkluk only collects the data that is genuinely necessary to operate your account and comply with legal obligations. We don't collect data for the sake of it — every data point has a clear purpose.
If you don't want to receive promotional emails or notifications from pkluk, you can opt out at any time through your account settings or by contacting support. Your preference will be applied immediately.
This Privacy Policy describes how pkluk ("we", "us", "our") collects, uses, stores, and protects the personal data of players and visitors who use the pkluk website and mobile application at pkluk.asia ("the Platform").
pkluk takes your privacy seriously. We understand that players in Bangladesh trust us with sensitive personal and financial information, and we treat that trust as a responsibility — not just a legal obligation. This policy is written in plain language so you know exactly what happens to your data when you use pkluk.
This policy applies to all personal data collected through the pkluk website, mobile app, customer support channels, and any other interaction you have with pkluk. It does not apply to third-party websites or services that may be linked from pkluk.
pkluk collects personal data in the following categories:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, national ID number | Registration & KYC verification |
| Contact Data | Mobile number, email address | Registration |
| Financial Data | bKash / Nagad / Rocket account reference, transaction history | Deposits & withdrawals |
| Technical Data | IP address, device type, browser, operating system | Every platform visit |
| Usage Data | Games played, session duration, bet history, login times | During active sessions |
| Communications Data | Support chat logs, email correspondence | When you contact support |
pkluk does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless specifically required for responsible gaming purposes and with your explicit consent.
p kluk uses your personal data for the following purposes:
pkluk processes your personal data on the following legal grounds:
pkluk does not sell your personal data. We may share your data with the following categories of third parties only where necessary and under strict data protection obligations:
All third parties who process data on behalf of pkluk are required to handle that data securely and only for the specific purpose for which it was shared. pkluk remains responsible for ensuring that third-party data processing meets the standards set out in this policy.
pkluk processes payment transactions via bKash, Nagad, and Rocket. When you make a deposit or request a withdrawal, the relevant payment provider receives the transaction details necessary to complete the transfer.
pkluk does not store full mobile banking PINs or passwords. Payment references and transaction IDs are stored in your account history for audit and dispute resolution purposes. All payment data is encrypted and access is restricted to authorised personnel only.
pkluk uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how players use the site. The following types of cookies are used:
You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using pkluk, but some features may not work as intended. pkluk does not use third-party advertising cookies or cross-site tracking technologies.
pkluk retains your personal data for as long as your account is active and for a period after account closure as required by applicable law and our internal data governance policies.
When data is no longer required for the purposes for which it was collected and no legal retention obligation applies, pkluk will securely delete or anonymise it.
As a pkluk player, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected] with the subject line "Privacy Request".
pkluk implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:
Despite these measures, no online platform can guarantee absolute security. If you become aware of any security vulnerability or suspect your pkluk account has been compromised, please contact [email protected] immediately.
In the event of a data breach that is likely to result in a risk to your rights and freedoms, pkluk will notify affected players without undue delay and take all necessary steps to contain and remediate the breach.
pkluk is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered on pkluk, please contact us immediately at [email protected].
Upon receiving a verified report of a minor's account, pkluk will close the account, delete all associated personal data, and return any deposits made minus any amounts already wagered, in accordance with our Terms and Conditions.
pkluk may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will update the "Last Updated" date at the top of this page and notify registered players via email or an in-platform notification.
We encourage you to review this Privacy Policy periodically. Your continued use of pkluk after any changes are published constitutes your acceptance of the updated policy. If you do not agree with the updated policy, you may request account closure as described in our Terms and Conditions.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way pkluk handles your personal data, please get in touch with our privacy team: